Downloads
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      1. Cloud Contracts Knowledge Centre
      2. Troubleshooting
      3. Downloads

      My document or contract isn't downloading

      Here are some useful steps to follow if you are having trouble downloading documents or contracts from the platform.

      It can be frustrating when a document you need doesn't download. Here's some help to get your contract downloading smoothly:

      1. Give it a moment

      Sometimes, especially with PDF documents, it can take a little longer for the download to start or complete. This is often due to the file size or your internet connection. Please wait a few moments to see if the download begins.

      2. Check your browser's download settings

      Your web browser might be blocking the download. Here's how to check and adjust settings for common browsers:

      • Google Chrome:

        1. Click the three vertical dots in the top-right corner of the browser window.
        2. Go to "Settings."
        3. In the left-hand menu, click "Privacy and security," then "Site Settings."
        4. Scroll down and click "Additional content settings," then "PDF documents."
        5. Ensure "Download PDF files instead of automatically opening them in Chrome" is toggled on if you want to download directly.
        6. Also, check "Pop-ups and redirects" under "Site Settings" to make sure downloads aren't being blocked as pop-ups.

      • Mozilla Firefox:

        1. Click the three horizontal lines (hamburger menu) in the top-right corner.
        2. Select "Settings."
        3. In the left-hand menu, click "General."
        4. Scroll down to the "Applications" section.
        5. Look for "Portable Document Format (PDF)" and ensure the action is set to "Save File" or "Always Ask."

      • Microsoft Edge:

        1. Click the three horizontal dots in the top-right corner.
        2. Go to "Settings."
        3. In the left-hand menu, click "Cookies and site permissions."
        4. Scroll down and click "PDF documents."
        5. Ensure "Always download PDF files" is toggled on if you prefer to download them.
        6. Also, check "Pop-ups and redirects" under "Cookies and site permissions" to ensure downloads aren't being blocked.

      3. Check your downloads folder

      Sometimes the document downloads, but you just can't see it. Check your computer's "Downloads" folder to see if the contract is already there.

      4. Try a different browser or device

      If you're still having trouble, try downloading the contract using a different web browser (like Firefox if you're using Chrome, or vice versa) or on a different device to rule out browser-specific issues.

      If none of these steps work, please contact our support team with details about the issue, including the browser you're using and any error messages you might be seeing.