Cloud Contracts 365 reduces reliance on external lawyers for Holker IT

What was the problem you were looking to solve?

HOLKER IT faced a significant challenge when their contracts manager left, leaving a gap in their ability to efficiently manage terms and conditions. With recurring services often tied to contracts spanning 12 to 36 months, ensuring proper legal documentation was critical. The absence of a dedicated resource highlighted the need for a robust platform that could manage these documents, standardise contracts, and simplify oversight for a growing business. Their reliance on personalised contract tweaks had previously created inconsistencies, making a centralised, streamlined solution essential.

Why did you look at CC365 as a solution?

HOLKER IT discovered CC365 through a colleague in the managed service provider (MSP) community, which thrives on collaboration and shared experiences. As an MSP-focused solution, CC365 stood out by addressing industry-specific needs that other providers overlooked. The platform’s tailored approach to MSP challenges, such as recurring contracts and service terms, made it a natural fit for HOLKER IT’s requirements.

What made you go for the product?

The decision to adopt CC365 was driven by its simplicity, cost-effectiveness, and immediate business benefits. The platform allowed HOLKER IT to independently manage and standardise their contracts without the need for constant lawyer involvement. Its user-friendly interface enabled multiple team members to generate contracts quickly, avoiding bottlenecks and ensuring consistency across terms. Additionally, the reasonable pricing provided excellent value, delivering robust features at a fraction of the cost of alternative solutions.

What do you love about the product?

HOLKER IT appreciates CC365 for its ability to empower the team with contract creation capabilities. This autonomy not only speeds up the process but also reduces the reliance on external legal assistance. The platform’s foundation in legal expertise, with developers who understand the MSP industry, provides a layer of confidence and trust. For HOLKER IT, the ease of use and alignment with industry-specific requirements have been transformative, making it an indispensable tool for their operations.

Any quick wins?

One of the immediate benefits HOLKER IT experienced was a reduction in service desk tickets, thanks to the platform’s clarification of warranty responsibilities. By clearly defining terms, CC365 minimised misunderstandings with customers and allowed HOLKER IT to focus on core services. Additionally, the platform’s ability to standardise and streamline processes ensured quick turnaround times for contract generation and reduced administrative burden.

What would you say is the most important feature of the app for you?

The most critical feature for HOLKER IT has been the platform’s ability to generate and tailor terms and conditions with unparalleled speed. This capability not only simplifies the process but also ensures that contracts remain consistent and legally sound. For HOLKER IT, the flexibility to adjust wording on the fly and have it reflected immediately in professional-grade contracts has been a game-changer.

Would you recommend it and why?

HOLKER IT has already recommended CC365 to peers in the MSP community. The platform’s simplicity and effectiveness in addressing contract management challenges make it an invaluable tool. HOLKER IT particularly highlights its ability to reduce reliance on lawyers, streamline operations, and provide excellent value, making it a compelling choice for organisations looking to optimise their contract processes.

Customer quotes

What was the problem you were looking to solve?

"We needed a platform where we could simply manage our contracts... not many providers tailored this skill set around MSPs like ourselves."

Why did you look at CC365 as a solution?

"I came across Cloud Contracts 365 through a fellow colleague of mine who actually utilises you."

What made you go for the product?

"The simplicity of being able to manage it ourselves and the reasonable pricing meant we got quite a lot out of the platform."

What do you love about the product?

"The great thing is that the people behind it are actually lawyers who understand our industry."

Any quick wins?

"The platform allowed us to protect the company from the stance of procurement and clarified warranty responsibilities, minimising ticket impact."

What would you say is the most important feature of the app for you?

"The most important feature is the ability to generate the terms and conditions in a very quick manner and tailor them for specific clients."

Would you recommend it and why?

"I have already recommended it to my fellow MSPs... it's simple, easier, and you know what you're getting in return."